DELIVERY & RETURNS

DELIVERY
You can choose to either have your order delivered or arrange a collection from the salon in Guiting Power.

Orders for delivery that are received Monday to Friday will normally be shipped in 3-5 business days.

All orders are posted via Royal Mail First Class Delivery with Free delivery on orders over £100.


SALON COLLECTIONS
All orders for collection will be ready within two business days. An email notification will be sent to you, where we can then arrange a mutually suitable time and date for your collection.

Should you be tight on time and need your order sooner, please do contact us
info@personal-touch.co.uk where we will do our best accommodate your request.

RETURNS
When it comes to customer satisfaction we have a no hassle money back guarantee on any online purchase from our store as long as the purchase is returned to us in their original, unopened and unused condition. If you are unhappy with your purchase - please email get in touch asap.

When it comes to customer satisfaction we have a no hassle money back guarantee on any online purchase from our store as long as the purchase is returned to us in their original, unopened and unused condition. If you are unhappy with your purchase - please email get in touch asap.

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Paypal, the credit will be refunded to the same Paypal account.

We will process your return as quickly as possible and will notify you by email once your refund or replacement has been processed. During busy periods, please allow a maximum of 15 working days for your refund or replacement to be processed.

Your payment for the goods will be refunded by Personal Touch as soon as possible by the original payment method, no later than 15 working days after we have received proof of damaged goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition.

If your order arrives in less than perfect condition please provide a photo to
info@personal-touch.co.uk so we can organise a replacement or refund.  We are unable to provide replacements or refunds without proof of damaged goods.